Contact

We’d Love to Hear From You

Have a question about an order, need help choosing the perfect candle, or just want to say hello? Fill out the form below or reach us directly at astralashes.emberlight@gmail.com. We typically respond within 1–2 business days.

Frequently Asked Questions

📦 Order Status & Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. If you haven’t received tracking details after our 3–5 business day processing window, please reach out and we’ll look into it right away.

🌟 Candle Selection Help

Need help choosing a design or color? Tell us about the display or gift you have in mind, and include the candle names you are considering.

🛑 Product Questions

Curious about ingredients, wax type, burn time, or whether a candle is pet-safe? We’re happy to answer any product-specific questions. Just include the product name in your message and we’ll get you the details.

Decorative Candle Care

Follow the care and use instructions supplied with your specific candle. If you are unsure whether a design or its decorations are suitable for burning, contact us before lighting it.

You can also reach us at astralashes.emberlight@gmail.com. We read every message and aim to reply within 1–2 business days, Monday–Friday.